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Quality & Safety
Swiss Standards.
Compassionate Care.
Trusted Excellence.
Quality & Safety

Swiss Standards.
Compassionate Care.
Trusted Excellence.

Quality is more than a promise —
it is the foundation of everything we do.

From professional nursing and personalised care plans to continuous staff development and resident wellbeing, our approach is guided by Swiss quality standards, a strong commitment to quality and safety, and a continuous pursuit of excellence in everything we do.

How We Maintain Quality Every Day

Our commitment to quality and safety is reflected in every aspect of daily life at Vivobene—from personalised care and continuous monitoring to ongoing staff development and resident safety. Together, these principles guide everything we do.

Care Standards
& Personalised Support

Delivering Care You Can Trust

Every resident receives an individual care plan tailored to their health, personal preferences, and daily needs. Guided by Swiss care standards, we provide professional, reliable, and individual care that respects dignity and supports independence wherever possible.

  • Individualised care plans
  • Swiss care standards
  • Individual care & support
  • Respect for dignity & independence

Resident Safety
& Risk Management

Creating a Safe Environment Every Day

Resident safety is at the heart of everything we do. Through attentive nursing care, continuous health monitoring, clearly defined safety procedures, and structured emergency response protocols, we ensure our residents receive safe, reliable, and professional care around the clock.

  • Safe living environment
  • 24/7 nursing support
  • Medication management
  • Emergency response procedures

Quality Assurance
& Continuous Monitoring

Ensuring Consistently High-Quality Care

Providing excellent care requires regular evaluation and continuous improvement. Our nursing team regularly reviews residents’ health and wellbeing, documents relevant changes, and conducts internal quality audits to ensure consistently high standards of care and resident safety.

  • Documented health assessments
  • Structured nursing reviews
  • Internal quality audits
  • Continuous quality improvement

Staff Training
& Professional Development

Investing in Our People

Exceptional care begins with exceptional people. Our team participates in regular training and professional development to ensure they remain up to date with best practices, clinical standards, and compassionate resident care.

  • Min. 60 hours of training per employee/year
  • Clinical skill development
  • Best practice implementation
  • Ongoing professional development

Personalised
Wellbeing & Prevention

Supporting Health, Independence and Quality of Life

Resident wellbeing extends beyond healthcare. Through personalised therapies, preventive care, meaningful activities and social engagement, we help residents maintain their health, independence and overall wellbeing. This holistic approach reduces health risks and supports a safer, healthier and more fulfilling everyday life.

  • Individual wellbeing plans
  • Therapeutic & wellness activities
  • Promoting independence & quality of life
  • Preventive health support

    Care Standards
    & Quality Assurance

    Delivering Care You Can Trust

    Every resident receives an individual care plan tailored to their health, personal preferences, and daily needs. Guided by Swiss care standards, we provide professional, reliable, and individual care that respects dignity and supports independence wherever possible.

    • Individualised care plans
    • Swiss care standards
    • Individual care & support
    • Respect for dignity & independence

    Resident Safety & Risk Management

    Creating a Safe Environment Every Day

    Resident safety is at the heart of everything we do. Through attentive nursing care, continuous health monitoring, clearly defined safety procedures, and structured emergency response protocols, we ensure our residents receive safe, reliable, and professional care around the clock.

    • Safe living environment
    • 24/7 nursing support
    • Medication management
    • Emergency response procedures

    Quality Assurance
    & Continuous Monitoring

    Ensuring Consistently High-Quality Care

    Providing excellent care requires regular evaluation and continuous improvement. Our nursing team regularly reviews residents’ health and wellbeing, documents relevant changes, and conducts internal quality audits to ensure consistently high standards of care and resident safety.

    • Documented health assessments
    • Structured nursing reviews
    • Internal quality audits
    • Continuous quality improvement

    Staff Training
    & Professional Development

    Investing in Our People

    Exceptional care begins with exceptional people. Our team participates in regular training and professional development to ensure they remain up to date with best practices, clinical standards, and compassionate resident care.

    • Min. 60 hours of training per employee/year
    • Clinical skill development
    • Best practice implementation
    • Ongoing professional development

    Personalised
    Wellbeing & Prevention

    Supporting Health, Independence and Quality of Life

    Resident wellbeing extends beyond healthcare. Through personalised therapies, preventive care, meaningful activities and social engagement, we help residents maintain their health, independence and overall wellbeing. This holistic approach reduces health risks and supports a safer, healthier and more fulfilling everyday life.

    • Individual wellbeing plans
    • Therapeutic & wellness activities
    • Promoting independence & quality of life
    • Preventive health support

    Medical Network & Trusted Partners

    Working Together to Deliver Exceptional Care

    Delivering exceptional care requires more than an experienced nursing team.

    At Vivobene, we collaborate with our Swiss Advisory Team and a trusted network of specialist physicians, leading hospitals and carefully selected healthcare partners.

    Together, we ensure coordinated care, the continuous development of our quality standards and access to specialised medical expertise whenever it is needed.

    Swiss Advisory Team

    Our Swiss Advisory Team combines nursing and medical expertise to support quality, resident safety and the continuous development of care standards. Through professional guidance and staff education, they help maintain high standards across all areas of care.

    Dr. Regula Mettler

    Swiss Medical Advisor
    Specialist in General Internal Medicine

    With her extensive medical expertise, Dr. Regula Mettler supports Vivobene in maintaining the highest standards of quality, hygiene, and resident safety. Through professional guidance and regular staff education, she helps ensure safe, high-quality medical and nursing care.

    Areas of Expertise +

    Sarah Augsburger

    Swiss Care Advisor
    Swiss Registered Nurse

    With her extensive nursing expertise, Sarah Augsburger supports Vivobene through professional guidance, practical staff training and the continuous development of care quality. She helps maintain high quality standards while promoting proven nursing practices across our care teams.

    Areas of Expertise +

    Medical Network

    Our medical network provides seamless access to specialist physicians, advanced diagnostics, hospital services, and coordinated follow-up care whenever additional medical care is required.

    Partner Network

    We collaborate with selected organisations, trusted partners, and professional associations that support our work through expertise, knowledge exchange, and complementary services. Together, these partnerships strengthen our organisation and contribute to the continuous development of our services.

    Recognition, Awards & Certifications

    Recognised for Quality & Excellence

    Our commitment to quality is also reflected in the official certifications and recognitions Vivobene has received. They demonstrate our dedication to the highest standards of quality, safety, and the continuous development of our care and support services, strengthening the trust of our residents and their families.

    Thailand Tourism Standards Certificate

    Accommodation Standard for Long Stay

    The Thailand Tourism Standards Certificate recognises facilities that meet the official quality requirements established by the Thai Ministry of Tourism for long-stay accommodation. The certification confirms compliance with defined standards in the areas of quality, safety, and service.

    View Original Certificate

    Tourism Standard Certificate
    Featured in the Media

    Media, Interviews & Publications

    Explore selected media features, interviews and publications about Vivobene.

    Swiss-Quality Senior Living in Thailand

    Carlo Somaini
    Managing Director at Vivobene

    The tropical resort providing world-class dementia care

    60 Minutes Australia

    Real Stories. Real Experiences.

    Discover the Vivobene difference. Families choose Vivobene for more than professional care. They choose a place where compassion, dignity, safety and wellbeing are part of everyday life.

    Discover the experiences of residents and their families, and see how compassionate care and professional support make a meaningful difference in everyday life.

    Real Stories. Real Experiences.

    Discover the Vivobene difference. Families choose Vivobene for more than professional care. They choose a place where compassion, dignity, safety and wellbeing are part of everyday life.

    Discover the experiences of residents and their families, and see how compassionate care and professional support make a meaningful difference in everyday life.

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